• Application Deadline:
• Position: Business Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 4 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Objectives

• To provide business and operational support to other financial institutions (OFIs) such as micro-finance banks, mortgage banks, and other licensed entities.


• It ensures seamless service delivery by managing onboarding, transaction monitoring, issue resolution, and relationship support, while collaborating with internal teams to maintain service standards and strengthen institutional partnerships.

Duties & Responsibilities

• Provide first-line support to OFIs on operational and service-related matters.


• Assist with onboarding and integration of OFIs onto payment platforms.


• Monitor transactions and settlements, escalating discrepancies for timely resolution.


• Liaise with Technology, Operations, Risk, and Finance teams to resolve issues within SLAs.


• Maintain updated records of OFI activities, complaints, and resolutions.


• Support reconciliation, reporting, and periodic performance reviews.


• Document and track OFI feedback for process and service improvement.


• Ensure all activities comply with regulatory requirements and internal policies.

Job Requirements

• Education: Bachelor’s degree in finance, Banking, Economics, Business Administration, or any related field.


• Experience: Minimum of 4years post NYSC

Key Competency Requirements

• Knowledge: Good knowledge of payment systems, OFI operations, and settlement processes.

Skill/Competencies:

• Strong analytical, organizational, and problem-solving skills.


• Good communication and relationship management abilities.


• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint).