• Application Deadline:
• Position: Network Control Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 6 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Key Responsibilities

• Real time management of the SSA dedicated air network. Identify potential service incidents and initiate corrective actions to minimize service impact (Network Operational Center NOC).


• Schedule and capacity management of the SSA dedicated network. Mid and short-term allocation planning, forecasting, ULD planning and balancing together with the relevant global, regional, local & functional stakeholders incl. partner airlines


• Ensure that all stakeholders are updated in regards to service incidents, crisis events and relevant information across all functions.


• Main contact point for other DHL Express Regional & Global Network Control departments. Maintain and implement global NCG standard operating process and procedures.


• Act as a first point of escalation for Network Control issues making decisions to ensure the highest level of on time performance is achieved.


• Develop and provide necessary monitoring, analysis and support for the escalation and resolution of trends.


• Monitor regional network performance including OTP and capacity to resolve issues as they arise, ensuring compliance to pre defined contingency plans.


• Provide and manage agreed capacity splits between airline / DHL Express / ACS and others, providing DHL Express the opportunity for growth. When required actively engage ACS to fill any capacity gaps


• Comply with Global NCG process and tools and act as first contact point to Global and other Regional NCG’s.


• Lead the process and system compliance of the Regional NCG’s.


• Develop Corrective Action and Contingency plans in conjunction with Regional NCG’s and Aviation Managers


• Respond to issues arising from demand changes in the network to ensure movement of shipments without service impact at the lowest possible cost.


• Monitor Regional Compliance to updating ULD inventory systems to ensure sufficient inventory is available.


• Ensure compliance of Regional NCG’s to ULD Balancing strategies.


• Activate the Regional Crisis Management Team (RCMT) when deemed necessary by monitoring regional events that impact on DHL.


• Assist regional Aviation Managers in the coordination, agreement and activation of flight contingencies.


• Activation of the Regional Crisis Centre by monitoring regional events that impact DHL’s people, assets or shipments.


• Ensure clear and concise network communication in these events.

Minimum Requirements

Education & experience

• Minimum of 6 years in middle (regional or country) management, including senior experience in operations.


• University degree or equivalent industry experience.


• Good management, influencing & communication skills.


• Strong operational and network knowledge.


• Strong planning and decision-making competencies.


• Well-developed planning and organisation skills.


• Effective communication skills in English.


• Entrepreneurial spirit.


• Project management and planning skills.


• High level of cross-cultural competency and interpersonal understanding.


• Analytical thinking and problem-solving skills highly developed.


• Advanced Software Skills.