• Application Deadline: Mon, 22 Sep 2025 00:00:00 GMT
• Position: Business and Procurement Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Abuja




• Job Field Procurement / Store-keeping / Supply Chain 
  
  

Job Purpose

• The Procurement & Operations Manager will oversee and lead the procurement, sales, and customer service teams to ensure a seamless supply of quality foodstuffs to restaurants, institutions, and individual customers.


• This role combines strategic procurement management with leadership in sales growth and customer relationship management, ensuring operational efficiency and profitability.

Key Responsibilities

Leadership & Team Management:

• Build, lead, and mentor a multidisciplinary team comprising procurement officers, sales executives, and customer service representatives.


• Set clear performance objectives and monitor KPIs across procurement, sales, and customer service.


• Foster a culture of accountability, teamwork, and continuous improvement.


• Drive sales performance through pipeline management, conversion focus and close collaboration when marketing the product.


• Improve customer experience: resolve root causes of complaints, boost satisfaction and reduce churn.


• Escalate major commercial issues to senior management and lead cross-team responses.

Procurement & Sourcing:

• Develop and execute procurement strategies to secure quality foodstuff at the best prices.


• Identify, negotiate, and manage supplier relationships (farmers, wholesalers, distributors).


• Monitor market trends and pricing to optimise purchasing decisions.


• Ensure food safety standards and regulatory compliance are maintained.

Sales & Business Development:

• Work with the sales team to drive revenue growth through acquisition and retention of clients (restaurants, hotels, caterers, and individuals).


• Set sales targets, monitor performance, and implement strategies to exceed targets.


• Explore new business opportunities and expand the company’s customer base.

Customer Service & Client Relations:

• Oversee customer service operations to ensure excellent client experiences.


• Ensure prompt resolution of customer complaints and issues.


• Monitor customer feedback and use insights to improve service quality and product offerings.

Operational Efficiency & Reporting:

• Streamline procurement, sales, and customer service processes for greater efficiency.


• Oversee demand forecasting, inventory planning, and product availability.


• Track and report on procurement savings, sales performance, and customer satisfaction.


• Ensure alignment of all departmental activities with the company’s strategic objectives.

Qualifications & Experience

• Bachelor’s Degree in Procurement, Business Administration, Supply Chain, Marketing, or a related field.


• Professional certification (e.g., CIPS, CPSM, NIMN) is an added advantage.


• 3-5 years experience in procurement, supply chain, or operations management, with at least 3 years in a supervisory/managerial role.


• Experience in food distribution, FMCG, or agriculture supply chain is highly desirable.


• Strong leadership and people management skills.


• Proven ability to manage cross-functional teams and deliver results.

Skills & Competencies:

• Excellent leadership, coaching, and team-building skills.


• Strong negotiation and supplier management abilities.


• Business development and sales strategy expertise.


• Exceptional customer service orientation.


• Analytical, financial management, and reporting skills.


• High level of integrity and result-oriented mindset.

Working Conditions:

• Combination of office and field-based responsibilities.


• Frequent engagement with suppliers, markets, and clients.


• Occasional travel across different regions in Nigeria.