• Application Deadline:
• Position: Front Desk Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Job Summary

• The Front Desk Officer is the first point of contact for members, visitors, and partners at Mitera Health HMO.


• This role is crucial for creating a positive and welcoming environment, efficiently managing inquiries, and providing administrative support.


• The ideal candidate is highly organized, possesses excellent communication skills, and is dedicated to delivering outstanding customer service in a fast-paced healthcare environment.

Key Responsibilities

• Warmly greet and welcome all members, visitors, and vendors, providing assistance and directing them appropriately.


• Manage incoming calls, directing them to the relevant departments or personnel.


• Schedule appointments and meetings for various departments, ensuring efficient t ime management.


• Maintain a tidy, organized, and professional reception area.


• Handle incoming and outgoing correspondence, including mail, packages, and deliveries.


• Process basic member inquiries regarding services, appointments, or general information, escalating complex issues to appropriate teams.


• Maintain accurate visitor logs and ensure security protocols are followed.

Qualifications & Experience

• Bachelor's Degree or HND in Business Administration, Office Management, or a related field.


• Proven experience (1-3 years) in a front desk, reception, or administrative support role, preferably within a healthcare or HMO setting.


• Exceptional verbal and written communication skills.


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).


• Strong organizational and multitasking abilities with a keen eye for detail.


• Professional demeanor and appearance.


• Ability to handle difficult situations with tact and empathy. • Knowledge of basic office procedures and equipment