Job Description
Role Overview
- Sales & Accounts Manager (SAM) sustains and nurtures solid relationships with new and existing clients and is responsible for converting qualified leads into paying customers/clients.
- You utilize company resources to develop and implement strategic solutions to achieve key clients’ long-term goals.
- As an SAM, you should be able to analyze data and sales statistics and improve business and marketing strategies.
- Ultimately, you should be able to manage multiple key accounts without compromising on the quality of services provided.
Duties / Functions
- Meet weekly, monthly, and yearly sales targets.
- Develop and sustain solid relationships with existing clients.
- Convert qualified leads into paying customers/clients.
- Create pitches and presentations, and attend meetings.
- Determine client's business needs, gather, and refine specifications, requirements, and/or solutions.
- Provide first-hand customer service support and assistance to clients.
- Communicate and collaborate with the Production and Marketing Teams to ensure that clients’ needs are met.
- Identify new business opportunities for key clients.
- Generate sales, upsell, and cross-sell products and services to prospective and key clients.
- Compile reports on account progress, goals, and forecasts for account teams and stakeholders.
- Manage multiple client accounts.
- Serve as the link of communication between clients and internal teams.
- Exhibits cooperation and teamwork.
- Any other duty that may be required.
Requirements
- B.Sc. in Marketing, Business Administration, Finance, Accounting, or related.
- Minimum of 1 year in a similar role.
- Excellent communication skills.
- Excellent interpersonal skills.
- Exemplary leadership skills.
- Exceptional customer service skills.
- Strong negotiation and persuasion skills.
- Highly Analytical.
- Tech-driven & Entrepreneurial at heart.
- IT Skills (Advanced).
Experience:
- Experience working in Marketing, Sales, or Business Administration related roles.
- Experience in Accounts Management and Customer Service.
- Proficient in the use of computer and IT tools as well as CRM software and any other software.
- Understanding of sales strategies, market trends, target market, techniques, etc.
- Experience meeting sales targets, negotiation, and assertion skills when dealing with clients.
- Extensive technical knowledge of how technology can be used to enhance business operations.
- Aggressive persuasion, resilience, and closing skills.
- Strong presentation, organizational, prioritization, time, and task management skills.
- Ability to handle multiple client accounts.
- Ability to build rapport with key clients.
- Work well under pressure, and with little to no supervision whilst achieving targets.
Competency Requirements:
Personality:
- Integrity
- Highly organized
- Pleasant personality
- Team player
- Innovative and Creative
- Excellent Interpersonal Skills
- Leadership Skills
KPIs:
Marketing:
- Qualified Leads: 25 (weekly)
- Meetings/Appointments: Minimum of 5 (weekly)
Sales:
- Conversion Rate: 30% (monthly)
- Min Revenue Target: ₦2,000,000 (monthly)
Business Development:
- Proposals: 30% (monthly)
- Accounts: 30% (monthly)
Salary Band
N600,000 - N1,200,000 Annually.
Benefits
Health & Wellness:
- Employee assistance program focused on mental health.
- Financial Wellbeing
- Compensation for work successfully carried out
Bonuses subject to management’s approval:
- 0.01% - 10% performance bonus on client’s projects successfully executed.
- 5% - 20% commission on new clients acquired from the post holder’s social capital.
- 1-on-1 Financial Coaching
- Flexibility & Time-Off
- Hybrid work environment up to 2 days/week subject to management's approval and needs of the business.
- Paid time off work post probation including vacation, bereavement, jury days, sick leave, parental leave, disability, and approved holidays.
- Remote work opportunities.
- Community & Personal Development
- Educational reimbursement for approved learning programs.
- Access to internal training.
- Unrestricted access to sell personal courses on the organisation’s e-learning platform.
- Novateur Extras subject to Management’s approval
- Inspiring spaces to work & collaborate;
- Air-Conditioned Work Spaces
- Conference Room
- Small Meeting Areas
- Kitchen Area
- Entertainment Section fitted with a Pool Table, TV, Media Player, & Game Console,
- Internet-enabled computers & devices
- Email & Telephone Systems
- Restroom
- Printing & Photocopying Machines
- Stationery, Postage, & Packaging
- Daily Newspapers & Reference Books
- Access to top-notch work and productivity tools.
- Recognition & Rewards.
- Celebration of Special days & events subject to Management’s approval.
- Company-sponsored trips and travel.
- Expense reimbursement on substantiated company-related expenses with receipts.
- Career advice.
Terms:
- Minimum of 18 months contract.
- Subject to 3 months probationary evaluation on the job at minimum salary band.
- 3 months' notice before resignation or termination.
- Refund of 3 months salary in breach of 1,2,3 above.
- Compulsory attendance of induction, quarterly scheduled training, and organization’s yearly retreat.
- Self-paced learning of how to use work and productivity tools within the probation period.
- Access to a smartphone and internet connection.
- Availability and reachability via phone and/or email.
- Provision of Police report or background check.
- Provision of signed guarantor or reference from the previous place of work.
- Medical report for frequent sick leave beyond approved limits.
- Abide by all organization policies including but not limited to Employee Policy, Information Protection Policy, and ATIT.