• Application Deadline:
• Position: Senior L2 Application Support Lead Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 4 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Responsibilities

Release Planning & Execution

• Lead the end-to-end release process for infrastructure components (network, compute, storage, and cloud services).


• Coordinate with platform, security, and application teams to ensure release readiness.


• Manage release calendars, change windows, and communication plans.

Technical Support & Troubleshooting

• Resolve escalated L2 application issues and coordinate with L3 and development teams for permanent fixes.


• Perform root cause analysis and monitor application logs, performance metrics, and system health using tools like Splunk, AppDynamics, or New Relic.

Team Leadership & Coordination

• Mentor and guide L2 support engineers, ensuring adherence to SLAs and operational best practices.


• Manage ticket queues, prioritize incidents, and maintain clear stakeholder communication.


• Collaborate with DevOps, QA, and infrastructure teams to support deployments and environment stability.

Process & Documentation

• Maintain detailed runbooks, SOPs, and knowledge base articles.


• Ensure compliance with ITIL processes and internal security policies.


• Produce monthly reports on application performance, incident trends, and resolution metrics.

Environment & Tools Management

• Support applications hosted on Linux/Windows servers and cloud platforms (AWS, Azure).


• Work with databases such as MSSQL, PostgreSQL, Oracle (MongoDB is a plus).


• Use scripting or programming languages (Python, Java, C#, .NET) for automation and diagnostics.

Qualifications

Education & Certifications

• 4-year degree in Information Science, Information Technology, Computer Science, Engineering, or related field.


• ITIL Foundation or Managing Professional certification.


• Microsoft Certified: Azure Administrator Associate.


• AWS Certified SysOps Administrator – Associate.


• Splunk or AppDynamics Certified Power User.


• Red Hat Certified System Administrator (RHCSA).


• Certified Kubernetes Administrator (CKA) (for containerized apps).


• Java SE Programmer Certification.


• Certified DevOps Engineer – Azure or AWS (for CI/CD and automation).

Experience & Skills

• 4+ years of application support experience, including 2+ years in a lead/senior role.


• Strong understanding of application architecture, APIs, and integration points.


• Hands-on experience with Java runtime, APIs, and frameworks (e.g., Spring Boot).


• Expertise in application server monitoring, API management, observability, and logging.


• Skilled in log analysis (Splunk, AppDynamics, New Relic).


• Experience with cloud environments and CI/CD pipelines is a plus.


• Strong problem-solving, stakeholder management, and communication skills.


• Familiarity with FinTech or banking compliance standards is preferred.


• Proven ability to lead in a fast-paced, high-compliance environment.


• Multi-country or Pan-African experience is advantageous.