• Application Deadline:
• Position: Configuration Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 4 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Responsibilities

• Maintain and update configuration items (CIs) in the CMDB, ensuring accuracy, completeness, and traceability.


• Define and enforce CI relationships, attributes, and lifecycle states.


• Collaborate with service owners and infrastructure teams to validate and reconcile configuration data.


• Manage configuration and integration of third-party software and services across environments.


• Ensure third-party configurations align with internal standards and security policies.


• Track and document dependencies, licenses, and support agreements for third-party products.


• Ensure configuration practices comply with ITIL, ISO 27001, SOC 2, and other relevant standards.


• Support internal and external audits by providing validated configuration data and documentation.


• Monitor configuration drift and implement corrective actions.


• Use tools like ServiceNow CMDB, BMC Remedy, or similar platforms for configuration management.


• Automate configuration discovery and updates using scripts or integration tools (e.g., Ansible, Python, REST APIs).


• Integrate CMDB with asset management, change management, and monitoring systems.


• Work closely with IT operations, DevOps, security, and vendor management teams.


• Provide support for incident and problem management by supplying accurate configuration data.


• Participate in change advisory boards (CABs) and risk assessments.

Qualifications

Education & Certifications

• 4-year degree in Information Science, Information Technology, Computer Science, Engineering, or related field.


• Information Technology Infrastructure Library (ITIL) Certification Foundation or Expert v3 / Managing Professional/Master (preferred).


• ServiceNow Certified System Administrator.


• HashiCorp Certified: Terraform Associate.


• Red Hat Certified Specialist in Ansible Automation.


• Python Institute – PCEP or PCAP.


• Certified Information Systems Auditor (CISA).


• BMC Remedy Administrator Certification (if applicable).


• CompTIA Server+ or Linux+ (for infrastructure fundamentals).

Experience & Skills

• 4+ years of experience in configuration management, infrastructure engineering, or IT operations.


• Strong experience with CMDB platforms (e.g., ServiceNow, BMC Remedy).


• Familiarity with third-party software lifecycle and vendor management.


• Proficiency in scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible, Terraform).


• Familiarity with ITIL framework and service management principles.


• Strong analytical and problem-solving abilities with attention to detail and accuracy.


• Excellent communication and collaboration skills.


• Ability to work in a fast-paced, high-compliance environment.


• Entrepreneurial spirit, self-driven, and able to motivate a fast-paced team.


• Experience working across diverse cultures and geographies; Pan-African multicultural experience is advantageous.


• Knowledge of IT operations SLA management.