Job Description
Job Summary:
- The COO will drive daily operations, ensuring execution of strategy, operational efficiency and cross-functional alignment across partnerships, brand, finance and technology. The role focuses on scaling the business, managing budgets and building strong relationships with stakeholders.
Key Responsibilities:
- Lead day-to-day operations and oversee functional teams (partnerships, brand, admin, tech).
- Translate strategy into actionable plans with clear milestones.
- Monitor KPIs (installs, bookings, revenues, partner signups) and ensure delivery.
- Build relationships with airlines, bus operators, regulators, and key partners.
- Manage budgets, operational risk, and compliance.
- Oversee compliance with transport, aviation, and fintech regulations.
- Recruit, train, and mentor functional team leads.
- Lead quarterly business reviews and operational performance reporting.
- Identify and mitigate operational risks through contingency planning.
- Ensure alignment between technology, partnerships, and customer experience strategies.
Qualifications & Requirements:
- Minimum of an HND/B.Sc. degree in Business Administration, Management, Economics, Transport Management, or related field.
- Master’s degree (MBA or equivalent) is strongly preferred.
- Professional certifications in Operations, Project Management (e.g., PMP, PRINCE2), or Finance is an added advantage.
- 12+ years of experience in operations (aviation, transport, fintech, or tech startup).
- Strong leadership and execution bias.
- Experience with scaling teams and managing P&L.
- Experience with compliance, risk management, and regulatory engagement.
- Strong data-driven decision-making and KPI tracking.
- Excellent stakeholder management and cross-functional leadership.