Job Description
Job Summary:
- The Admin & Support Officer will manage administrative, HR, finance, and customer support activities to ensure smooth business operations. They will coordinate vendor relationships, employee welfare, logistics, and customer interactions.
Key Responsibilities:
- Handle office administration, HR coordination, and payroll support.
- Maintain vendor, supplier, and travel service contracts.
- Provide frontline support for user/customer queries.
- Track employee compliance, attendance, and welfare.
- Manage logistics for events, meetings, and activations.
- Draft internal communication notices, policies, and announcements.
- Support recruitment by scheduling interviews and maintaining candidate records.
- Ensure data accuracy in HR and finance systems.
- Track customer queries to identify recurring issues for escalation.
- Provide onboarding support for new employees (documentation, orientation).
- Maintain records of compliance certifications and regulatory filings.
Qualifications & Requirements:
- Minimum of an HND/B.Sc. degree in Business Administration, Public Administration, Human Resource Management, or related field.
- 3 – 5 years of experience in admin, HR, or customer support roles.
- Strong organizational and multitasking skills.
- Familiarity with startup environment is a plus.
- Experience with payroll, HR compliance, and vendor management.
- Good communication and interpersonal skills.
- Familiarity with ticketing/customer support systems is a plus.