• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Responsibilities

• Answer questions and provide information about products, services, or policies promptly and accurately.


• Help customers solve problems or complaints in a calm and efficient manner to ensure satisfaction.


• Assist customers with orders, returns, refunds, or technical issues as needed.


• Keep detailed records of customer interactions, transactions, and feedback for future reference.


• Use friendly and professional language to ensure customers feel heard and valued.


• Work with other departments to address customer needs and improve overall service quality.


• Stay updated on product knowledge, company policies, and best practices to provide accurate assistance.


• Knowledge of social media management will be an added advantage.