• Application Deadline:
• Position: Application Lead - IT Application Support



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 8 years



• Location Lagos




• City Apapa




• Job Field ICT / Computer 
  
  

Job Description

• As an IT Application Support Specialist – SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting business operations across Nigeria.


• This role demands technical expertise, problem-solving skills, and effective collaboration with cross-functional teams.

Responsibilites

Provide Level 2/3 SAP Application Support:

• Troubleshoot and resolve complex SAP issues.


• Deliver timely and effective solutions to user queries and incidents.


• Conduct root cause analysis and implement preventive measures.

Manage SAP Incidents and Service Requests:

• Prioritize and manage incidents and service requests in alignment with defined SLAs and KPIs.


• Escalate issues to relevant teams when necessary.

Strategic Effectiveness:

• Lead and manage the Level 1 application support team within a manufacturing environment, ensuring timely and effective issue resolution.


• Ensure stability and optimal performance of SAP applications.


• Coordinate and collaborate with business users, vendor teams, and internal IT teams to deliver robust application solutions and enhancements.


• Drive and manage medium-to-large scale SAP projects from inception to completion, ensuring delivery within scope, time, and budget.


• Analyze and interpret data to generate insightful management reports for informed decision-making.


• Act as a liaison between technical teams and business stakeholders, translating technical concepts into business terms and vice versa.


• Champion continuous improvement in application support processes.

Key Deliverables

• Proficient in SAP modules: PP (Production Planning), QM (Quality Management), and MM (Materials Management).


• Strong understanding of SAP master data requirements.


• Prior experience in managing SAP service requests (L1 tickets).


• Solid knowledge of business processes: Procure-to-Pay, Produce-to-Finish, Order-to-Cash.


• Experience working on key projects involving SAP and other applications.


• Effective individual contributor and collaborative team player.

Requirements

• Minimum of 8 years of hands-on experience with SAP applications.


• Proven experience in managing Level 1 application support in a manufacturing environment.


• Strong analytical skills with a keen aptitude for data analysis and management reporting.


• Demonstrated experience in leading and managing IT projects, particularly within SAP.


• Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse stakeholder groups.


• Exposure to Tableau or other Business Intelligence (BI) reporting tools is a plus.


• Proactive, problem-solving mindset with a commitment to continuous improvement.