• Application Deadline:
• Position: Sub-Agency Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Abuja




• Job Field Sales / Marketing / Retail / Business Development 
  
  

JOB SUMMARY:

• The Sub-Agency Coordinator will be responsible for managing, supporting, and expanding our network of sub-agencies in the travel and tourism sector. The role requires a solid understanding of tourism laws, professional industry bodies, and operational best practices. The successful candidate will oversee sales to all sub-agencies as primary responsibility. While also conducting compliance, sales growth, training sub-agencies, leading the sub-agency team and performance monitoring of sub-agencies, while serving as the link between management, partners, and regulators.

KEY RESPONSIBILITIES:

Lead sales with sub-agencies nationwide.

• Manage and support relationships with sub-agencies nationwide.


• Assign and track agency codes while ensuring compliance with standards.


• Provide training on systems, processes, and tourism best practices.


• Coordinate group offers, proposals, and performance reporting.


• Monitor customer satisfaction and resolve escalated issues from sub-agencies.


• Develop incentive programs and strategies to drive sub-agency performance.


• Ensure compliance with tourism regulations and licensing requirements.


• Act as liaison with industry professional bodies such as NANTA, NATOP, and IATA.

Sales Strategy & Execution:

• Drive sub-agency sales and revenue growth by setting and monitoring performance targets.


• Develop and execute strategies for expanding the sub-agency network.


• Identify new market opportunities and strategic partnerships.


• Track and analyze sales trends to improve profitability.

Team Management & Training:

• Deliver training and capacity-building sessions for sub-agency operators.


• Provide ongoing guidance and mentorship to ensure adherence to company policies.


• Coordinate periodic performance reviews for sub-agencies.

CRM & Data Management:

• Utilize CRM and reporting tools to track sub-agency performance.


• Maintain accurate records of compliance, contracts, and performance metrics.


• Generate timely reports for management and decision-making.


• Collaboration & Revenue Support:


• Work closely with management to design group travel offers and packages.


• Support cross-functional teams in events, ticketing, hospitality, and corporate travel.


• Strengthen collaboration between sub-agencies and the organization to ensure service consistency.

Requirements

Education & Experience:

• Bachelor’s degree in Tourism, Hospitality, Business Administration, or related field.


• Minimum of 2 years’ experience in the travel and tourism industry.


• Proven experience managing agency or partner networks.

Sales & Tech Proficiency:

• Strong proficiency in Microsoft Office Suite, CRM, and reporting tools.


• Ability to analyze performance data and drive actionable insights.


• Sales-driven mindset with strong negotiation skills.

Customer & Market Orientation:

• Deep knowledge of tourism laws, compliance standards, and licensing requirements.


• Familiarity with industry professional bodies (IATA, NANTA, NATOP).


• Strong market awareness and ability to identify business opportunities.

Personal Attributes:

• Strong leadership and organizational skills.


• Excellent communication and interpersonal abilities.


• Problem-solving mindset with high attention to detail.


• Ability to manage multiple partners while maintaining compliance and service quality.


• Ethical, confidential, and committed to industry best practices.