• Application Deadline:
• Position: Operations Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Main Function

• The Operations Officer ensures that the Organisation operates seamlessly, offering world‑class guest experiences through excellence in service, environment, and logistics.


• This role involves oversight of daily functions, resource coordination, team supervision, and quality assurance - all critical to maintaining the organization’s elite standards.

Role Responsibilities

Guest Experience & Service Management:

• Welcome and attend to guests with warmth, courtesy, and high professionalism.


• Monitor service standards to ensure consistency in ambience, hospitality, and guest satisfaction.

Facilities & Ambience Maintenance:

• Oversee setup, including seating, lighting, HVAC, and amenities to ensure a premium environment.


• Coordinate with maintenance staff to promptly address any functional or cleanliness issues.

Logistics & Supplies Coordination:

• Manage supplies of various materials, including consumables.


• Track inventory and coordinate timely re-stocking with vendors.

Team Supervision & Scheduling:

• Support the team through scheduling, performance monitoring, and on-the-job training.


• Ensure staff are properly briefed, professionally dressed, and punctual.

Administrative & Operational Support:

• Process daily logs, guest counts, and feedback; compile operational reports.


• Assist in organising any special events or VIP visit setups as required.

Health, Safety & Compliance:

• Enforce hygiene and safety protocols, ensuring the organisation complies with health and regulatory standards.


• Conduct regular checks and maintain necessary documentation for compliance records.

Qualifications and Requirements

Education and Certifications:

• 
  

  Candidates should possess a Bachelor’s Degree in Business Administration, or a related field.

  
  

Experience:

• Minimum of 2 years of experience in operations management in the hospitality sector.


• Prior experience in VIP service or executive customer service is an advantage.

Skills:

Guest-Centric Service:

• Exceptional communication and interpersonal skills with a polished demeanour.


• Strong aptitude for anticipatory guest support.

Operational Coordination:

• Proficiency in managing resources, logistics, and consumable stock.


• Keen attention to detail in maintaining the environment and service quality.

Team Leadership:

• Ability to guide, motivate, and supervise front-line staff.


• Strong organisational skills for managing schedules and workforce communication.

Problem-Solving & Adaptability:

• Quick-thinking and resourceful in resolving guest issues and operational hiccups.


• Resilient under pressure with capacity for multitasking in high-service environments.

Health & Safety Awareness:

• Thorough knowledge of hygiene and safety standards.


• Reliable in complying with health, safety, and service protocols.