• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Abuja




• Job Field Customer Care 
  
  

Responsibilities

As a Customer Service Representative at Sudo Africa, your primary duties include:

• Respond promptly to customer inquiries via phone, email, chat, and social media.


• Provide accurate information about the company’s fintech products, services, and policies.


• Assist customers with onboarding, troubleshooting, and transaction-related issues.


• Escalate complex cases to the appropriate departments while ensuring timely resolution.


• Maintain accurate records of customer interactions in the CRM system.


• Gather feedback and insights from customers to help improve service delivery and product development.


• Meet individual and team performance targets, including response time, resolution rate, and customer satisfaction.


• Educate customers on self-service options and promote product features where relevant.

Requirements

• Bachelor’s degree in Business, Communications, or a related field (HND acceptable).


• 1 - 2 years of experience in customer service, preferably within fintech, banking, or technology.


• Excellent communication (oral and written) and active listening skills.


• Strong problem-solving and conflict resolution abilities.


• Proficiency in Microsoft Office Suite and familiarity with CRM and ticketing systems.


• Ability to multitask, prioritize, and manage time effectively.


• Enthusiasm to learn about fintech products and services.


• Ability to work independently and as part of a team.


• Flexibility and adaptability to change.


• High level of professionalism, patience, and empathy.