• Application Deadline: Fri, 10 Oct 2025 00:00:00 GMT
• Position: ICT Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Position Summary

• Establish, implement, and maintain ICT systems and procedures for humanitarian operations, ensuring optimal infrastructure performance to support effective service delivery to displacement-affected communities.

Key Responsibilities

Technical Infrastructure (40%):

• Establish/maintain ICT systems, hardware, software, network infrastructure across offices


• Manage Microsoft Office 365, SharePoint, cloud storage systems

System Administration (35%):

• Provide technical support through helpdesk, on-site assistance and managing of organizations social media accounts


• Configure user accounts, security settings, access permissions


• Troubleshoot hardware/software issues (desktops, laptops, mobiles)


• Implement cybersecurity measures, data protection protocols

Field Support (15%):

• Visit field offices for technical support, new ICT installations


• Train field staff on ICT systems, software, security procedures


• Ensure compliance with organizational ICT policies

Documentation & Reporting (10%):

• Maintain ICT asset records, configurations, service requests


• Prepare monthly system performance, incident resolution reports


• Document SOPs, user manuals

Required Qualification 

Education & Experience:

• Bachelor's in Computer Science, IT, Computer Engineering, or related field


• 3-5 years ICT Officer experience in humanitarian/development organizations

Technical Skills:

• Microsoft Office 365, SharePoint, Access proficiency


• Microsoft Power Platform (Power Apps, Automate, BI) knowledge


• ERP systems (Unit 4 Agresso), Excel VBA/Macro experience


• Cisco cloud network infrastructure understanding

Personal Competencies:

• English fluency (Hausa/other Nigerian languages preferred)


• Strong analytical, problem-solving skills


• Excellent communication, interpersonal abilities

Working Condition & Benefits

Field Requirements:

• Office-based with 30% field visits to remote locations


• Occasional challenging environment work, limited infrastructure


• Outside normal hours work for system maintenance


• Valid driver's license, independent travel ability

Partnerships & Coordination:

• Internal coordination with all program departments


• External partnerships with vendors, service providers, government agencies


• Emergency response team support during crisis situations.