• Application Deadline: Tue, 2 Aug 2022 00:00:00 GMT
• Position: Customer Support Partner


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Industry: Telecommunication  

Location: Ikoyi, Lagos State.

Salary: N160,000 net and other benefits.

Job responsibilities:

• Constant analysis of Managed customer database for Revenue and Debt management


•  Ensure QA and prompt invoice delivery


• Analysis of customer requests for prompt resolution


• Ensure end-to-end account management for Enterprise customers


• Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management


• Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation


• Confirm Quality Assurance on generated bills


• Enterprise Customers SLA / Contract Management


• Revenue collections and Debt management

Job requirements:

• Experience in a customer service environment in the telecommunications industry.


• Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word


• Basic Enterprise products and services.


• Relationship Management


• BSC in any discipline