• Application Deadline:
• Position: Specialist, Billing



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Finance / Accounting / Audit 
  
  

Job Summary

• The Billing and Charging Systems Specialist will ensure that all postpaid subscriber’s events are accurately aggregated, billed and summarized in line with specified service level agreements.


• He/she is to ensure that all call data events are completely processed and analysed daily and ensure they are in trend, He/she is also to ensure that all clarifications/issues raised before, during and after every bill run is treated within agreed timelines.


• The Billing & Charging systems specialist is required to support the charging systems and ensure 100% service and system uptime.

Roles and Responsibilities

• Monitor and analyse daily call data records to ensure they are in trend, investigate, escalate and/or fix issues where they exist.


• Work closely with Revenue Assurance and Fraud Management department to reconcile call data records and report exceptions or possible fraud for further investigation.


• Conduct sample/test bill run between the 20th and 25th of the month, also work with the IT Testing and Revenue Assurance & Fraud Management teams to ensure validation is complete for approvals before the actual bill run is initiated.


• Ensure that all participating call data events are well and completely processed at the end of each month.


• Complete error CDR resolution and bucket management


• Conduct actual bill run on the 1st day of the new month, give regular updates on progress to all stake holders till completion.


• Ensure summarized bills are sent via SMS and email upon successful validation and approvals by Revenue Assurance and Fraud department.


• Conduct post bill run analysis, generate reports required by all stakeholders and send within agreed timelines.


• Monitor the generation of Age debt reports and ensure it is sent on or before the 7th day of the new month.


• Resolution of all escalated Billing and Charging Systems issues (ticket and emails) with agreed service levels and give quality feedback.


• Manage all Convergent Billing System (CBS) nodes handling rating, charging, billing, accounts receivables, dunning control and other related activities and ensure a pro-active working condition for both hardware and software.


• Ensure proactive monitoring of the systems through available tools & key performance reports and make sure all alarms are treated on priority.


• Ensure all business and system reports are accurately and duly generated for business decisions.


• Ensure new software releases pass the quality test, are fit for purpose and deployed successfully.

Requirements

Education:

• Candidates with Order Entry, Order Management and Order Processing implementation experience would be preferred.


• Lead all workshops(Process, design, configuration, test and validate) and act as lead for SMT new feature Implementation.


• Provide functional application leadership and guidance to client regarding "leading practices" and the functionality of the software modules through all phases of an implementation


• Have a positive, dynamic, and flexible attitude, should be an excellent team player.


• Ability to effectively work with end-users remotely.


• Has excellent English spoken and written language communication skills.


• Display a passion for the role and a strong desire to deliver to the best of their abilit


• Display persistence to complete tasks and the rigor to ensure the solutions are thoroughly tested.


• Wider experience of Order Management and fulfilments processes from a business context.

Competence/Certifications:

• Strong problem solving skills.


• Good knowledge and use of SQL


• Strong knowledge of Unix Operating System


• Good analytical skills & strong attention to details


• Excellent ability to express ideas verbally, including strong presentation skills


• Good engagement & communication skills


• Ability to plan, organize and manage pressure.