• Application Deadline:
• Position: Duty Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  

Position Summary

• The Duty Manager is responsible for overseeing hotel operations during shifts, ensuring exceptional guest service, smooth departmental coordination, and quick resolution of operational issues.


• The role requires strong hospitality experience, leadership skills, and the ability to make quick, effective decisions.

Key Responsibilities

• Oversee daily hotel operations, ensuring smooth running of front office, housekeeping, and F&B.


• Act as the first point of contact for guest complaints and resolve issues promptly.


• Supervise and support staff during shifts, ensuring service excellence.


• Conduct regular inspections of guest rooms, public areas, and facilities.


• Ensure compliance with hotel policies, health & safety, and service standards.


• Coordinate with other managers to support events, bookings, and VIP guests.


• Prepare duty reports and communicate key shift details to management.


• Monitor staff performance and provide coaching where needed.

Qualifications & Requirements

• B.Sc. / HND in Hospitality Management, Business Administration, or related field.


• Minimum of 3–5 years’ experience in hotel/hospitality operations.


• Strong leadership, communication, and customer service skills.


• Ability to handle pressure and resolve conflicts quickly.


• Good knowledge of hotel software systems (PMS).


• Flexible to work shifts, weekends, and holidays.