• Application Deadline:
• Position: Client Relationship Specialist



• Job Type Full Time , Onsite



• Qualification BA/BSc/HND , MBA/MSc/MA , NCE , OND , Others , PhD/Fellowship



• Experience 1 - 5 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  




• Salary Range ₦150,000 - ₦200,000/month
  
  

Position Overview

• The Client Relations Specialist is responsible for building, maintaining, and strengthening strong, long-term relationships with clients. This role serves as the primary point of contact for clients, ensuring their needs are understood, addressed, and met in a professional and timely manner. The specialist works to enhance client satisfaction, loyalty, and retention while supporting the company’s overall growth and reputation.

Key Responsibilities

• Serve as the main liaison between the company and its clients, providing prompt support and communication.


• Build and maintain long-term client relationships through trust, responsiveness, and proactive engagement.


• Understand client needs, concerns, and goals, and collaborate with internal teams to provide tailored solutions.


• Manage client accounts by ensuring timely follow-ups, feedback collection, and issue resolution.


• Maintain accurate client records, track interactions, and monitor satisfaction levels using CRM systems.


• Prepare reports and updates on client account status, opportunities, and potential risks.


• Educate clients about products, services, policies, and company updates.


• Anticipate client needs and recommend additional services that align with their business objectives.


• Resolve complaints and conflicts quickly and effectively, maintaining a positive company image.


• Assist in developing strategies to improve client experience and strengthen business relationships.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.


• Proven experience in client relations, customer service, account management, or a similar role.


• Strong interpersonal and communication skills (verbal and written).


• Excellent problem-solving and conflict resolution abilities.


• Ability to multitask, prioritize, and manage time effectively.


• Proficiency in Microsoft Office Suite and CRM tools.


• High level of professionalism, patience, and empathy.

Key Competencies

• Relationship-building and networking skills


• Active listening and emotional intelligence


• Negotiation and persuasion


• Attention to detail and accuracy


• Customer-centric mindset


• Team collaboration and adaptability


• Performance Indicators


• Client satisfaction and retention rates


• Response and resolution time to client inquiries/complaints


• Growth in client accounts and service adoption


• Quality and accuracy of client documentation and reports.