Job Description
Responsibilities
Merchant & Agent Acquisition:
- Source and recruit merchants and POS agents.
- Execute onboarding, KYC, and activation.
Support & Retention:
- Provide timely support for transaction or device issues.
- Maintain regular communication with merchants/agents to reduce churn.
Performance Monitoring:
- Use OneCollect dashboard to monitor performance metrics.
- Track transaction volumes and downtime.
Field Reporting:
- Submit weekly activity and performance reports.
- Escalate unresolved issues within SLA timelines.
Team Collaboration:
- Participate in weekly syncs, monthly workshops, and LMS training.
- Share best practices and assist team development.
Requirements
- Candidate must reside within the designated locations.
- Good Communication and strong marketing Skill.
- Strong flexibility to attend to customers on the field.
- Willingness to Learnand contribute to the growth of the Organisation.