• Application Deadline: Wed, 10 Aug 2022 00:00:00 GMT
• Position: Customer Care Representative / Call Center Agent


• Job Type Full Time


• Qualification Secondary School (SSCE)


• Experience 0 - 2 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• We are hiring a customer service representative to manage customer queries and complaints.


• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.


• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.


• Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.


• By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our Services inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Managing a team of junior customer service representatives.


• Ensure customer satisfaction and provide professional customer support

Requirements

• High School Diploma, General Education Degree or equivalent.


• 0 - 2 years of work experience.


• Ability to stay calm when customers are stressed or upset.


• Comfortable using computers.


• Experience working with customer support.