• Application Deadline:
• Position: Floor Manager



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 3 - 5 years



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Summary

• We are looking for a Floor Manager to oversee our Quick Service Restaurant (QSR) and Lounge operations. This individual will play a key role in ensuring service standards, staff performance, and customer satisfaction are consistently top-notch.

Key Responsibilities

• Oversee daily floor operations for both QSR and Lounge, ensuring seamless service delivery.


• Supervise, train, and motivate front-of-house staff (waiters, hostesses, runners, bartenders, etc.) to deliver excellent customer service.


• Monitor staff performance, schedules, and adherence to company standards.


• Handle customer complaints or concerns promptly and professionally, ensuring quick resolution.


• Maintain a clean, organized, and welcoming environment at all times.


• Work closely with kitchen, bar, and operations teams to ensure timely service and smooth coordination.


• Monitor sales performance and provide feedback to management on ways to improve guest experience and revenue.


• Assist in planning and executing promotions, events, or special offers.


• Enforce compliance with company policies, health and safety regulations, and service standards.


• Prepare and submit shift reports on staff performance, customer feedback, and operational issues.

Requirements

• A degree or diploma in Hospitality Management, Business Administration, or related field is an added advantage.


• 3–5 years’ proven experience in a supervisory or floor management role in hospitality (QSR, lounge, fine dining, or nightlife industry preferred).


• Strong leadership and people management skills with the ability to motivate a team.


• Excellent problem-solving and decision-making abilities.


• Customer-focused mindset with strong communication and interpersonal skills.


• Ability to multitask, stay organized, and maintain composure in a fast-paced environment.


• Smart, proactive, and detail-oriented individual.