Job Description
Job Summary
- The Housekeeper is responsible for the overall cleanliness, orderliness, and presentation of guest rooms and assigned service areas.
- The role ensures that every guest experiences a spotless, comfortable, and inviting room that reflects the high hospitality standards of the Hotel.
Key Responsibilities
- Clean, dust, and polish guest rooms, bathrooms, balconies, and adjoining areas according to hotel standards.
- Make beds, change linens, and replenish guest supplies (toiletries, water, tea/coffee, stationery, etc.).
- Vacuum carpets, mop floors, and clean furniture, mirrors, and fixtures.
- Check room appliances (TV, AC, lamps, minibar, etc.) to ensure they function properly.
- Conduct final room inspection to confirm readiness before guest arrival or after checkout.
- Report maintenance issues (lighting, plumbing, AC, furniture) promptly to the Supervisor or Maintenance team.
- Replenish amenities based on guest preferences or special requests. Adhere strictly to the hotel’s hygiene and safety policies.
- Handle cleaning chemicals safely and use appropriate PPE (gloves, masks, aprons).
- Follow proper waste segregation and disposal procedures.
- Report lost and found items immediately following hotel policy.
- Maintain trolleys, equipment, and storerooms in clean and organized condition.
- Coordinate with the Front Office for room status updates (clean, occupied, vacant, out-of-order).
- Work closely with the Housekeeping Supervisor to ensure daily room targets are achieved.
- Attend pre-shift briefings and communicate any guest feedback or unusual occurrences.
Qualifications
- Minimum Educational Standard: FSLC, Secondary School cert, or Trade test, OND
Experience:
- 1–2 years’ experience as a Room Attendant or Housekeeper in a reputable hotel or similar environment.
Job Requirements, Skills & Attitudes:
- Strong attention to detail and cleanliness.
- Positive and courteous guest attitude.
- Time management and multitasking ability.
- Physical stamina and energy to meet daily workload.
- Integrity, reliability, and respect for guest privacy.
- Teamwork and adaptability.
- Proficient in MS Office, MS Excel is an added advantage.
Job Specification:
- Must live within close proximity or ready to relocate.
- Must be Confidential.