• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Overview

• We are seeking an experienced and customer-focused Customer Service Representative to join our retail team.


• The ideal candidate will have prior experience in a retail environment and will be responsible for ensuring customers have a positive shopping experience by providing prompt assistance, resolving issues, and maintaining excellent service standards.


• The role requires strong communication skills, patience, and professionalism in handling customer inquiries both in-person and over the phone.

Key Responsibilities

• Greet customers warmly and ensure they feel welcome.


• Attend to customer inquiries, complaints, and requests promptly and professionally.


• Provide accurate information on products, prices, and promotions.


• Handle returns, exchanges, and refunds in accordance with company policy.


• Maintain records of customer interactions and transactions.


• Communicate effectively with other departments (sales, cashier, store operations) to resolve issues.


• Ensure the customer service area is tidy, organized, and presentable at all times.


• Assist in upselling or cross-selling products when necessary.


• Monitor customer satisfaction and provide feedback to management.


• Support store operations as needed during peak hours.

Qualifications and Requirements

• Minimum of OND / HND / B.Sc Degree in any related field.


• Minimum of 1 - 3 years’ experience in a retail or supermarket customer service role.


• Excellent communication and interpersonal skills.


• Strong problem-solving and conflict resolution abilities.


• Proficiency in Microsoft Office tools and POS systems.


• Friendly, patient, and approachable personality.


• Must be able to multitask and work under pressure.


• Must reside within or around Lekki / Victoria Island.