• Application Deadline:
• Position: IP NOC Engineer



• Job Type Full Time , Hybrid



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Lekki




• Job Field ICT / Computer 
  
  

Job Summary

• The IP NOC engineer will be responsible for proactive monitoring of Transmission and IP services and devices across Equinix network through the support of Network monitoring systems, perform first-line troubleshooting/fault isolation, resolve where necessary and escalate to other levels for support in line with Equinix internal processes

Responsibilities

• Monitor Equinix network providing a specific update, status, and performance of all network components, capacity services etc.


• Identify and provide at least first-line support on all faults on the Equinix network in accordance with the Company’s standard operating procedure for fault escalation and management


• Maintain and ensure full compliance with all Equinix NOC processes and procedures


• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations


• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Equinix standard operating procedures


• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met

Qualifications

• B.Sc / HND in Electrical / Electronic Engineering or related discipline


• Proven years’ experience in the configuration, operations and maintenance of Network devices (Cisco, Juniper, FortiGate etc.) optical fiber SDH and wireless network equipment


• Strong analytical and problem-solving skills


• Strong Knowledge of Synchronous Digital Hierarchy technology


• Strong Knowledge of DWDM/OTN technology


• Strong knowledge of PtP/PtMP Microwave technologies


• Knowledge of basic TCP/IP configurations and troubleshooting


• Excellent and effective communications skills, both orally and in writing


• Working knowledge of IP devices


• Working knowledge of Ubiquiti or Ceragon radio