• Application Deadline:
• Position: Tele-Sales Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Abuja




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Responsibilities

• Initiate sales calls to assigned customers (walk-in, telesales route, and occasionally credit route dealers) to announce new arrivals and offers.


• Conduct customer care calls to farmers, walk-in customers, and on-route dealers to check satisfaction levels (service complaints, quality concerns, feedback post-marketing events).


• Attend to inbound calls, answer customer queries, and direct them to the right stakeholders.


• Handle e-bulk SMS to salesmen, dealers, and farmers for communication of offers and updates.


• Conduct cross-check calls upon request to validate stock levels and credit balances.


• Investigate, conclude, and resolve customer complaints or escalate to the appropriate department (sales, supervisors, agro-marketing, inspectors, etc.).


• Maintain accurate records of inbound and outbound calls.


• Prepare and send email reports for in/outbound call escalations to relevant stakeholders (Inspectors, Technical Department, Supply Chain Department, Tele-Sales Manager, etc.)


• Generate and summarize daily activity reports including feedback and call statistics.

Ideal candidate

• NYSC or Fresh graduate from Agro science college / university.


• Hausa, Yoruba and Igbo speaker

Benefits

• We will offer the training & We will offer incentive scheme to drive performance.