• Application Deadline:
• Position: Dispatcher



• Job Type Full Time , Onsite



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Logistics 
  
  

Key Responsibilities

• Assign and reassign orders to 3PLs, riders, and drivers based on capacity, proximity, and resources.


• Collaborate with fellow Dispatchers to plan and batch deliveries efficiently.


• Monitor rider and driver positioning to minimize idle time.


• Handle riders’ and drivers’ inquiries or complaints quickly and professionally.


• Liaise with Customer Service and Operations teams to resolve delivery-related issues.


• Maintain high levels of customer satisfaction and compliance with company policies.


• Provide actionable feedback to improve delivery efficiency and service quality.

Requirements

• Experience in logistics, supply chain, or customer service.


• Bachelor’s degree in Logistics, Supply Chain Management, or a related field.


• Proficiency in Microsoft Word, Excel, and PowerPoint.


• Strong analytical, communication, and organizational skills.


• Proven leadership ability and a collaborative mindset.


• Solid understanding of fleet management and logistics operations.

Competencies

• Strong decision-making and problem-solving skills.


• Excellent negotiation and interpersonal abilities.


• Commitment to continuous improvement in a fast-paced environment.


• Strategic thinker with attention to detail.