• Application Deadline:
• Position: Intern / Trainee - Client Support



• Job Type Full Time



• Qualification Secondary School (SSCE)



• Experience



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Key Responsibilities

• Respond to customer queries via phone, email, chat, or in-person in a timely and professional manner.


• Provide accurate information about products, services, policies, and procedures.


• Handle customer complaints, resolve issues, and escalate complex cases when necessary.


• Process orders, applications, forms, and requests accurately.


• Maintain detailed and accurate records of customer interactions.


• Follow up with customers to ensure their concerns are addressed and satisfaction is achieved.


• Collaborate with other departments (sales, operations, technical support, etc.) to resolve customer needs.


• Meet performance targets such as sales, response time, resolution rate, and customer satisfaction scores.


• Stay updated on company products, promotions, and policies to effectively assist customers.

Qualifications & Skills

• Possess SSCE or equivalent qualification.


• Excellent literacy skills.


• Excellent communication and interpersonal skills.


• Strong problem-solving ability and conflict resolution skills.


• Proficiency in Microsoft Office Suite and computer literacyis a plus.


• Ability to multitask, prioritize, and manage time effectively.


• Patience, empathy, and a customer-first mindset.