• Application Deadline:
• Position: General Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 8 - 10 years



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Job Responsibilities

• Oversee the operations functions of the hotel, as per the Organizational chart.


• Hold regular briefings and meetings with all heads of departments.


• Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards.


• Lead all key property issues including capital projects, customer service, and refurbishment.


• Handling complaints, and overseeing the service recovery procedures.


• Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating budget, Marketing, and sales Plan and Capital Budget.


• Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.


• Ensure all decisions are made in the best interest of the hotels and management.


• Deliver hotel budget goals and set other short and long-term strategic goals for the property.


• Developing improvement actions, and carrying out cost savings.


• A strong understanding of P&L statements and the ability to react with impactful strategies


• Closely monitor the the hotel business report daily and make decisions accordingly.


• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.


• Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs.


• Prepare a monthly financial report for the owners and stakeholders.


• Draw up plans and budgets (revenues, costs, etc.) for the owners.


• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.


• Act as a final decision maker in hiring a key staff.


• Coordination with HOD’s for the execution of all activities and functions.


• Overseeing and managing all departments and working closely with department heads daily.


• Manage and develop the Hotel Executive team to ensure career progression and development.


• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.


• Provide effective leadership to hotel team members.


• Lead in all aspects of business planning.


• Respond to audits to ensure continual improvement is achieved.


• Corporate client handling and taking part in new client acquisition along with the sales team whenever required.


• Assisting in residential sales as and when required and developing strong sales prospects.


• Responsible for safeguarding the quality of operations both (internal & external audits).


• Responsible for legalization, Occupational Health & safety Act, fire regulations, and other legal requirements.

Requirements

• Candidates should possess relevant qualifications with 8 - 10 years experience.