• Application Deadline:
• Position: Housekeeping Staff



• Job Type Full Time



• Qualification Secondary School (SSCE)



• Experience 4 years



• Location Lagos




• Job Field Janitorial Services 
  
  

Purpose of Role

• The Housekeeping Staff is responsible for overseeing the housekeeping department and ensuring the cleanliness, orderliness, and appearance of the entire facility.


• This role includes managing daily operations, coordinating staff schedules, and maintaining high standards of guest satisfaction.


• The post-holder will work closely with other departments to ensure seamless operations and guest experiences.

Job Summary

• Oversees the work activities of cleaning personnel to ensure clean, orderly and attractive function rooms, offices and Clubhouse environment.


• The post-holder is responsible for assigning duties, inspecting work and investigating complaints regarding housekeeping service and equipment to ensure corrective and appropriate actions are taken.


• The ability to demonstrate effective and co-operative teamwork with all colleagues at all levels.

Key Responsibilities

• Assigns janitorial staff their duties and inspects work to be certain they conform to prescribed standards of cleanliness.


• Investigates complaints regarding housekeeping service and equipment, and takes corrective actions.


• Coordinates work activities in the department.


• Coordinates all laundry-related activities.


• Inspects dry-cleaning and press work to ensure optimum quality of work; prompt pick-up/on-time delivery of laundered items.


• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate the use and maintenance of equipment.


• Maintains stock inventories to ensure adequate supplies.


• Makes recommendations to improve service and ensure more efficient operations


• Examines the building to determine the need for repairs or replacement of furniture or equipment and makes recommendations to the line manager for further action.


• Issues supplies and cleaning equipment to the janitorial staff.


• Guides and directs the whole team to ensure consistency of brand and a high level of performance and service delivery.


• Collaborate with all departments to ensure smooth operations.


• Assist in the development and implementation of operational policies and procedures.


• Ensure all offices, function rooms, public areas, and back-of-house areas are cleaned and maintained to high standards.


• Coordinate with the maintenance team to address any repairs or maintenance issues promptly.


• Ensure compliance with health, safety, and hygiene standards in all housekeeping operations.


• Conduct regular training sessions on safety protocols and proper use of cleaning equipment and chemicals.


• Address any safety hazards or issues immediately to prevent accidents and injuries.


• Maintain accurate records of housekeeping activities, including Clubhouse status, cleaning schedules, and maintenance reports.


• Prepare and submit weekly reports.

Qualifications, Experience, Skills & Competencies

• First degree in Hotel/Hospitality Management or a related discipline and professional certification relevant to the role.


• Minimum of four (4) years of housekeeping management experience.


• Strong leadership and team management skills.


• Excellent organisational, analytical and time-management abilities.


• Exceptional attention to detail and commitment to quality.


• Effective communication and interpersonal skills.


• Excellent active listening skills.


• Ability to stand, walk, and move around for extended periods.


• Willingness to work flexible hours and during events or public holidays.


• Proficiency in the use of housekeeping management software and Microsoft Office Suite.

Key Performance Indicators / OKRs:

• General overall cleanliness of the Clubhouse premises.


• Accuracy and completeness of work schedules.


• Number of complaints regarding housekeeping service


• Compliance with Health, Safety and Environmental policies.


• Minimize the number of incidents/issues during assigned duties.