• Application Deadline: Sun, 23 Nov 2025 00:00:00 GMT
• Position: Front Desk / Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Responsibilities

• Maintain up to date record of clients with outstanding payment for recovery purpose.


• Provide high level support service by taking ownership of all customer recovery process initiated through to resolution and satisfactory closure.


• Profile clients for appointment scheduling and ensure target number of visits is scheduled within defined timeline • Ensure terms and conditions of the receivables’ balances are communicated to the customers


• Dealing with internal queries about payments, ensuring customers pay on time and negotiating re payment plans if need arises.


• Ensure periodic (weekly) update notice are drafted and sent to customers requesting payment of overdue/outstanding balance.


• Analyze and process payment lodgment made and forward same for timely account reconciliation and receipt generation.


• Collaborate with appropriate units on issues of customer account reconciliation.


• Identify changes in payment patterns and propose action to avert potential loss from unpaid receivables. • Liaise with appropriate units to resolve customer issues for recovery purpose.


• Handle all queries regarding outstanding payment and negotiate repayment plans in line with company approved process.


• Ensure clients get complimentary messages on each payment made.


• Capture feedback from customer to drive continuous improvement in service delivery

Requirements

• BSc/HND degree in any relevant discipline.


• Proven Experience in customer service / Tele-sales is an added advantage.


• Confident, well-spoken, presentable and Professional


• Energetic, positive, self-motivated, outgoing and customer centric


• Prioritize and manage time efficiently with high level of integrity and work ethics


• Work accurately under stress and pressure to meet timeline


• Ability to work individually and as an active team member


• Knowledge of customer service software application


• Negotiation, excellent data entry and numeric skills


• Exceptional customer interaction/relation and selling skills


• Strong analytical and problem-solving skills


• Strong organizational, administrative and communication skills (written & verbal).