Job Description
About The Role
- The Area Paygo Phone Supervisor will drive phone sales and managing a network of commission-based agents within a defined territory. This role includes recruiting, training, and supporting agents, expanding market reach, and ensuring strong sales and repayment performance. Success requires strong field execution, deep local market insight, and the ability to translate strategy into tangible, on-the-ground results in a fast-paced, competitive device financing landscape.
What you would be expected to do
Agent Acquisition & Development
- Train agents and ensure they are certified (via Litmos)
- Recruit agents, onboard and maintain a healthy number of agents.
Sales & Productivity
- Ensure achievement of the monthly phone sales target.
- Maintain consistent productivity levels, including total units sold and the number of active selling agents month over month.
Portfolio Collection Performance
- Ensure strong collection performance across all portfolios.
- Minimize the First Payment Default (FPD) rate.
- Reduce product repossessions and ensure proper procedures are followed when repossession is necessary.
Agent Engagement & Support
- Ensure agents consistently attend table meetings.
- Confirm that agents maintain adequate phone inventory levels.
- Enforce compliance with inventory management policies.
- Ensure agents adhere to branding guidelines.
You might be a strong candidate if you
- Possess an HND or B.Sc. in a Business or related field, with a minimum of one year of sales experience in the mobile phone or a similar industry.
- Demonstrate strong relationship-building and field execution skills.
- Have a solid understanding of local retail markets (both urban and rural).
- Be digitally literate, with basic knowledge of CRM and inventory management tools.
- Exhibit excellent communication and problem-solving skills.
- Be willing to travel extensively and work in the field.