Job Description
Job Summary
- The Packaging Officer is responsible for ensuring all refurbished terminals that pass quality assurance (QA) are properly packaged, labelled, and logged before being sent to inventory for distribution.
- The role is central to maintaining product quality and presentation standards, while also ensuring packaging workflow compliance.
Key Responsibilities
Terminal Packaging:
- Receive QA-approved refurbished terminals and ensure they meet packaging criteria.
- Verify the packaging checklist: charger, cable, frosted bag, serial label, and packaging carton.
- Ensure only terminals with valid QA approval are packaged.
- Ensure all OK terminals are powered and checked before packaging
Terminal Logging & Reporting:
- Log every packaged terminal in the system with packaging details.
- Track daily and weekly packaging performance against targets.
- Initiate push and collection of terminals to or from inventory officers.
Inventory Coordination:
- Maintain an accurate record of packaged and unpackaged terminals.
- Report discrepancies or damaged items immediately.
Quality Control & Compliance:
- Reject terminals that are damaged or do not meet packaging standards.
- Provide valid rejection reasons, and return terminals to inventory for re-evaluation.
- Follow and enforce SOPs for packaging and materials usage.
Process Improvement:
- Collaborate with repair and QA teams to identify issues in processes.
- Suggest improvements to the packaging workflow or material usage.
Key Metrics
- Daily/weekly packaging output
- Return rate of packaged terminals
- Compliance with the packaging checklist
- Inventory accuracy
Requirements
Education & Experience:
- Candidates should possess an HND / Bachelor’s Degree in a relevant field is an advantage.
- Prior experience in electronics handling, warehouse packaging, or operations support preferred.
Skills & Competencies:
- Attention to detail and process discipline
- Familiarity with inventory or device tracking systems
- Ability to follow structured workflows
- Good written and verbal communication
- Physical stamina for handling and packaging devices
Working Conditions
- May involve sitting or handling devices for extended periods
- Work is based in a repair center or warehouse environment
- Occasional overtime may be required to meet operational targets