• Application Deadline: Mon, 10 Nov 2025 00:00:00 GMT
• Position: Customer Service Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 6 years



• Location Lagos




• Job Field Customer Care 
  
  




• Salary Range ₦150,000 - ₦200,000/month
  
  

LOCATION: Akinyele, Ibadan

WORK SCHEDULE: Monday- Fridays

EXPERIENCE: 5-6 years

AGE: 30-36 years

DESCRIPTION

Thecustomer experience officeris the first point of contact. S/he is responsible for attending to customers’ enquiries and creating awareness of available products to customers through a variety of means, such as online chats, email, or phone calls. S/he is responsible for attending to feedback, complaints and redirects them to the appropriate team or department or may take other steps with the goal of achieving customer satisfaction.

RESPONSIBILITIES

• Maintaining a positive, empathetic, and professional attitudetoward customers at all times.


• Responding promptlyto customer enquiries.


• Communicating with customers throughvarious channels.


• Acknowledging and resolving customercomplaints.


• Draft correspondence such as emails and letters.


• Answer phone calls, emailsand take messages.


• Processing orders, forms, applications, and requests.


• Responsible for logistics and ensuring that dispatched ordersget delivered.


• Keeping records of customerinteractions, transactions, comments,and complaints.


• Communicating and coordinating with colleagues as necessary.


• Developing feedback surveys


• Thinking of ways to show appreciation toloyal clients


• Providing feedback on the efficiency of the customerservice process.


• Ensure customer satisfaction and provide professional customer support.

KEY REQUIREMENTS

• Must be mature and smart


• Possess a minimum of B.sc qualification


• 6+years’ experience in a similar role 


• Must be familiar with Commercial phone systems, Customer relationship management software and Microsoft Office Suite (Word, Outlook, and PowerPoint). 


• Must have great abilityto multi-task. 


• Must be very fluent in English with excellent communication skills. 


• Be between ages 30-36


• Attention to details and strong conflict management skill


• Must have good critical thinking, problem-solving, time management and record management skills


• Must be living around Ojoo/Moniya Axis


• Should be able to speak at least two Nigerian major languages (Yoruba, Igbo, Hausa)