Job Description
The Role
- The Technical Sales Engineer's responsibilities include maintaining extensive knowledge of the company’s offerings, functions, and processes and assisting in proffering solutions and closing sales.
Job Responsibilities / Duties
Market Research and Opportunity Identification:
- Conduct thorough market research to identify potential clients, industries, and geographical areas with a demand for CaTS’ services.
- Monitor industry trends and emerging technologies to proactively identify opportunities.
- Create a database of potential clients, partners, and projects.
Lead Generation and Prospecting:
- Develop and execute a robust lead generation strategy, including cold calling, email outreach, networking, and attending industry events.
- Qualifying leads to ensure they align with CaTS' capabilities and target market.
Client Relationship Management:
- Build and nurture relationships with existing and potential clients.
- Understand clients' needs, challenges, and pain points to tailor solutions effectively.
- Provide excellent customer service to enhance client loyalty.
Technical Consultation and Solution Presentation:
- Collaborate with the technical team to understand the intricacies of CaTS’ services and solutions.
- Translate technical information into easily understandable terms for clients.
- Create compelling proposals and presentations that demonstrate how CaTS’ services address clients' specific needs.
Sales Pipeline Management:
- Maintain a well-organized sales pipeline, tracking leads and opportunities from initial contact to closure.
- Meet set sales targets, and regularly report on progress to HOB.
- Identify potential roadblocks in the sales process and work to overcome them.
Collaboration with Technical Team:
- Act as a bridge between the technical team and clients, ensuring effective communication.
- Bring feedback from clients to the technical team for continuous improvement.
- Coordinate with the technical team during the project transition phase.
Negotiation and Closing Deals:
- Skillfully negotiate terms, pricing, and contracts with clients.
- Close deals and secure contracts while ensuring they align with the CaTS' profitability goals.
Post-Sales Support and Relationship Maintenance:
- Assist in onboarding clients and ensuring a smooth transition from sales to service delivery.
- Maintain ongoing communication with clients to address any concerns and identify opportunities for upselling or repeat businesses.
Documentation and Reporting:
- Keep accurate records of all sales activities, client interactions, and opportunities.
- Prepare regular sales reports and performance metrics for management.
Training and Development:
- Stay updated on industry trends, competitor activities, and relevant certifications.
- Continuously improve sales skills and technical knowledge to effectively represent the company's offerings.
Team Collaboration:
- Collaborate with other team members, to align efforts and achieve common business goals.
Qualifications
- Bachelor's Degree in either Electrical, Mechanical Engineering or any Business Degree
- 4 years sales experience of which at least 2 have to be in the Engineering field.
- Strong communication, interpersonal, customer service, and sales skills.
- The ability to relate technical information to non-technical customers.
- Excellent technical and problem-solving skills.
- Good leadership and teamwork skills.