• Application Deadline:
• Position: Guest Experience & Operations Manager (Short-Let Properties)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos , Osun




• Job Field Hospitality / Hotel / Restaurant 
  
  

Role Overview

• Guest Experience & Operations Manager oversees all physical operations of our short-let properties, ensuring every guest enjoys a five-star stay.


• This role manages the on-ground team — including housekeepers and maintenance staff — and ensures smooth check-ins, cleanliness, and property upkeep across multiple locations.

Key Responsibilities

• Supervise daily property operations, check-ins, and check-outs.


• Manage and schedule housekeepers and maintenance personnel.


• Conduct routine inspections to ensure each unit meets company cleanliness and comfort standards.


• Maintain inventory logs for linens, toiletries, and consumables.


• Handle guest complaints and resolve issues promptly for a seamless experience.


• Coordinate with the Digital Marketing & Bookings Strategist for upcoming guest arrivals or special requests.


• Ensure all facilities (Wi-Fi, AC, water, lighting, etc.) are functional before guest arrival.


• Monitor property security and report damages or repairs immediately.


• Track operational performance, occupancy rates, and review scores weekly.

Performance Metrics (KPIs)

• Guest satisfaction and review ratings


• Timeliness and cleanliness scores


• Property maintenance response time


• Cost and inventory efficiency.

Qualifications & Skills

• Bachelor’s Degree or HND in Hospitality, Estate Management, or a related discipline.


• 3+ years’ experience in hotel, serviced apartment, or short-let operations management.


• Strong leadership, communication, and problem-solving skills.


• Excellent guest relations and conflict resolution abilities.


• Hands-on attitude with strong attention to detail.


• Ability to travel between multiple properties or states.