• Application Deadline: Tue, 4 Nov 2025 00:00:00 GMT
• Position: Customer Service & Sales Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 - 7 years



• Location Lagos




• Job Field Customer Care  , Sales / Marketing / Retail / Business Development 
  
  




• Salary Range ₦300,000 - ₦400,000/month
  
  

Reports To: General Manager

Job Summary 

The Customer Care & Sales Manager will oversee the Customer Care & Sales Unit at Rapid Rentals Limited. This role requires a results-driven professional with extensive experience in customer service and sales management. The ideal candidate will lead a small team of two, ensuring the smooth running of all customer engagement activities, driving revenue growth, maintaining high service standards, and meeting monthly financial targets.

This individual will be both a leader and a hands-on contributor representing the voice of the unit, fostering discipline and accountability, and ensuring that every customer interaction strengthens the company’s reputation for reliability and professionalism.

Key Responsibilities

Leadership & Management

• Oversee all day-to-day activities of the Customer Care & Sales Unit.


• Supervise and guide two subordinates, ensuring they perform efficiently and maintain a customer-first mindset.


• Set performance goals for the unit aligned with the company’s monthly and quarterly financial targets.


• Maintain discipline, professionalism, and adherence to company policies within the unit.


• Conduct regular team meetings, training sessions, and performance reviews.


• Prepare and present periodic reports to management on sales performance, customer satisfaction, and team productivity.

Customer Care & Relationship Management

• Ensure prompt and professional handling of all customer inquiries, complaints, and feedback.


• Monitor customer satisfaction levels and take proactive steps to maintain excellent service standards.


• Build and maintain long-term relationships with key customers and corporate clients.


• Ensure accurate documentation and tracking of customer interactions and feedback for service improvement.


• Follow up on service delivery to ensure customer expectations are met or exceeded.


• Develop and implement service recovery plans when issues arise.

Sales & Revenue Generation

• Drive monthly sales targets for generator and lighting tower rentals and other service offerings.


• Identify new business opportunities and develop strategies to convert leads into revenue.


• Work closely with the Operations and Maintenance departments to align customer requirements with service delivery capabilities.


• Prepare and submit quotations, follow up on proposals, and close sales efficiently.


• Monitor pricing, market trends, and competitor activities to maintain a competitive edge.


• Develop and implement promotional and customer retention strategies.

Reporting & Analysis

• Maintain a clear record of all customer interactions, quotations, and transactions.


• Provide weekly and monthly sales performance reports.


• Analyze customer and sales data to identify trends, opportunities, and areas for improvement.


• Use insights to make data-driven recommendations to management.

Administrative & Compliance

• Ensure that the unit operates within company policies and regulatory requirements.


• Keep accurate records of contracts, invoices, and client communications.


• Support management in developing and refining customer care policies and sales procedures.


• Ensure confidentiality and ethical handling of customer data.

Key Performance Indicators (KPIs)

• Achievement of monthly and quarterly sales targets.


• Customer satisfaction and retention rates.


• Response and resolution time for customer inquiries.


• Accuracy and timeliness of reports.


• Team performance and discipline level.


• Conversion rate of inquiries to confirmed jobs.

Requirements

Education & Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field.


• Minimum of 5–7 years of proven experience in customer service and sales management, preferably in the equipment rental, power, or service industry.


• Strong leadership and team management experience.

Skills & Competencies

• Excellent communication and interpersonal skills.


• Strong negotiation and closing abilities.


• High level of discipline, organization, and accountability.


• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM tools.


• Strong problem-solving and analytical skills.


• Ability to work under pressure and meet tight deadlines.


• Customer-focused mindset with a passion for service excellence.

Personal Attributes

• Results-driven with a proactive attitude.


• Firm but fair leader with strong ethical standards.


• Confident decision-maker and problem solver.


• Reliable, consistent, and adaptable to change.