• Application Deadline:
• Position: Client Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary

• We are looking for an experienced and dedicated Client Service Representative to join our dynamic team.


• The ideal candidate will be responsible for managing customer interactions through phone, email, and online platforms, ensuring the highest level of service.

Responsibilities

Customer Support:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.


• Resolve customer complaints and issues with patience, empathy, and understanding.


• Provide product/service information and troubleshooting guidance to customers.


• Maintain detailed records of customer interactions and issues.

Telesales:

• Conduct outbound calls to potential and existing customers, promoting products/services to generate sales leads.


• Identify customer needs and offer suitable product solutions to meet their requirements.


• Follow up with customers to ensure satisfaction and identify potential opportunities for upselling or cross-selling.

Customer Relationship Management:

• Build and maintain strong relationships with customers to enhance customer loyalty and satisfaction.


• Proactively identify opportunities for improving the customer experience and contribute to continuous improvement initiatives.

Administrative and Reporting Duties:

• Maintain accurate records of customer interactions, transactions, and feedback.


• Generate and analyze reports on customer interactions, sales performance, and customer satisfaction to track progress and performance.


• Collaborate with other departments (sales, operations, etc.) to ensure customer issues are resolved efficiently.

Product Knowledge:

• Stay informed about product updates, promotions, and company policies to provide accurate information to customers.


• Continuously improve knowledge of industry trends and customer service best practices.

Requirements

• Bachelor’s degree required


• 2 - 3 years of experience in customer service, with a focus on phone and email communication and telesales.


• Excellent verbal and written communication skills.


• Strong interpersonal skills with the ability to build rapport with customers.


• Ability to handle challenging customer situations with tact and professionalism.


• Sales-oriented with the ability to effectively promote products and close sales.


• Strong problem-solving skills and the ability to think on your feet.


• Proficient in using email platforms, and customer service tools.


• Ability to manage multiple customer interactions simultaneously.

Key Skills:

• Exceptional Communication Skills: Clear, professional, and courteous demeanor in all forms of communication (verbal and written).


• Problem-Solving Abilities: Ability to analyze a situation, identify the root cause of an issue, and present effective solutions.


• Empathy and Patience: Ability to remain calm and professional, particularly when dealing with frustrated or distressed clients.


• Organizational Skills: Proficiency in managing multiple tasks, prioritizing, and documenting interactions accurately.


• Product Knowledge: A strong and continually updated understanding of the company's offerings.


• Technical Proficiency: Familiarity with CRM software (like Salesforce, HubSpot, or Zendesk) and general office software (Microsoft Office/Google Workspace).