• Application Deadline:
• Position: Client Engineer



• Job Type Full Time , Onsite



• Qualification BA/BSc/HND



• Experience 2 - 5 years



• Location Lagos




• Job Field Engineering / Technical  , ICT / Computer 
  
  




• Salary Range ₦150,000 - ₦200,000/month
  
  

JOB PURPOSE

The service desk officer serves as the face of The Source Computers Limited (TSC) to the customer and represents the customer to TSC. S/he also provides the initial point of contact for client submitting an incident or request for service.

SPECIFIC DUTIES & RESPONSIBILITIES

• Respond to requests for technical assistance in person, via phone, electronically.


• Advise user(s) on appropriate action(s).


• Investigates and resolves computer software and hardware issues


• Work as in-house consultant and research alternate approaches to existing software and hardware


• Train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training


• Identify and escalate situations requiring urgent attention


• Track and route problems and requests and document resolutions.


• Prepare activity reports.


• Accountable for managing service delivery to one or more client accounts promoting the continuous improvement of productivity and service quality.


• Has the responsibility for ensuring Customer’s satisfaction.


• Reviewing service failures to highlight and drive process improvement opportunities.


• Test software and hardware to evaluate ease of use and whether product will aid user in performing work.


• Quality check on inward and outward items.


• Engage  software and hardware vendors to request service regarding defective products.


• Perform other duties as may be assigned by the Service Delivery manager.

KNOWLEDGE & SKILLS REQUIRED

•  Products Knowledge


• Hardware Systems


• Customer Focus/Service Orientation


• Oral and Written Communication


• PC Utilisation


• Attention to details


• Relationship Management