• Application Deadline:
• Position: Front Desk Officer



• Job Type Full Time



• Qualification OND



• Experience 1 year



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Job Summary

• The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.


• Registers new patient, prepares correspondences and fulfill customer needs to ensure customer satisfaction.


• The Front desk acts as the face of the organization.


• Facilitates patient flow by notifying of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.


• The front desk staff answers all calls, take appointments, screen calls and forward to the appropriate department or unit.


• Provides information to client on insurance, co-pay and other coverage details.

Key Responsibilities

Your duties shall include, but not limited to the following:

• Providing help and advice to customers using the organization’s products or services.


• Communicating promptly, courteously with customers by telephone, email, letter and face to face.


• Investigating and solving customers' problems,


• Producing written information for customers, often involving use of computer packages/software.


• Calling of patients in event of glasses being ready, change and rescheduling of appointments.


• Working as cashier and store keeper.


• Typing medical reports.


• Keeping ahead of developments in customer service.


• Record details of inquiries, comments, complaints and actions taken.


• Assisting in general office administration functions.


• Assisting in preparing correspondence to be sent out to clients.


• Sales of frames, lenses and accessories to customers.


• Assist patients in the selection of eyewear appropriate to their ability to pay.


• Discuss customers’ needs, occupations and hobbies to determine the best frames to suit their lifestyle.


• Inventory frames and accessories weekly.


• Enter eyeglass, lens, contact lens and accessories orders in the sales book.


• Work with patients to provide patient education and how to use their new eyewear.


• Provide daily/ weekly & monthly reports.


• Work with Optometrist to ensure customer prescriptions are fulfilled in the event that prescription is not available.


• Maintain a record of debtors and make phone calls to ensure payments.


• Any other duties assigned by your Manager and the Medical Director.

Qualifications

• Candidates should possess a minimum of OND qualification.


• 1+ years relevant work experience.


• Experience with Microsoft Office applications such as Word and Excel is essential.


• Experience in healthcare sector or hospital is an added advantage.


• Living in proximity to Obanikoro is mandatory.

Skills and Competencies:

• Customer Service skills.


• Good Product Knowledge.


• Attention to details.


• Market Knowledge


• Excellent oral and written communication skills.


• Must be an active Listener.


• Quality phone etiquette.


• Must be a problem solver.


• Ability to Multitask is key.


• Proficient use of MS office suite {Word, Excel and PowerPoint}.