Job Description
Job Summary
- The Supply Chain Stores Manager oversees the operations of retail stores within the supply chain network, ensuring efficient inventory management, customer satisfaction, and seamless coordination with suppliers.
- This role demands a strategic thinker with strong organizational, leadership, and problem-solving skills to manage day-to-day store operations while driving profitability.
Duties and Responsibilities
Operations Management:
- Oversee the daily operations of multiple stores, ensuring smooth workflows and operational efficiency.
- Develop and implement standard operating procedures (SOPs) to optimize store performance.
- Ensure compliance with company policies, safety standards, and industry regulations.
Inventory and Stock Control:
- Monitor stock levels to ensure availability while minimizing overstock and wastage.
- Coordinate with the procurement team to place timely orders and manage deliveries.
- Conduct regular stock audits and resolve discrepancies promptly.
Customer Relationship Management:
- Ensure high levels of customer satisfaction by addressing inquiries, complaints, and feedback professionally.
- Implement strategies to improve customer loyalty and retention.
Team Leadership and Development:
- Recruit, train, and mentor staff members to achieve individual and team goals.
- Conduct performance reviews and develop improvement plans for underperforming team members.
- Foster a collaborative and motivated work environment.
Financial Management:
- Prepare and manage budgets for the stores, monitoring expenses and revenues to achieve financial targets.
- Analyze sales trends and develop strategies to enhance profitability.
- Prepare regular financial and operational reports for senior management.
Supply Chain Coordination:
- Collaborate with supply chain and logistics teams to ensure timely delivery of goods to stores.
- Identify and mitigate risks that may disrupt the supply chain.
- Analyze and streamline processes to reduce costs and improve efficiency.
Market Analysis and Strategy:
- Stay updated on market trends, competitor activities, and customer preferences.
- Develop promotional and marketing strategies to attract and retain customers.
- Identify opportunities to expand the store network or enhance service offerings.
Key Competency Requirement
- Strong leadership and team management capabilities.
- Proficiency in inventory management systems and MS Office Suite.
- Analytical and problem-solving skills with a focus on data-driven decision-making.
- Excellent communication and interpersonal skills.
- Strong financial acumen with experience in budgeting and financial analysis.
Attributes:
- Ability to work under pressure and manage multiple priorities.
- Proactive, detail-oriented, and results-driven.
- Strong customer-focused mindset.