• Application Deadline:
• Position: Receptionist / Front Desk Officer



• Job Type Full Time



• Qualification OND



• Experience 1 year



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Job Summary

• Registers new patient, prepares correspondences and fulfill customer needs to ensure customer satisfaction.


• The Front desk acts as the face of the organization.


• Facilitates patient flow by notifying of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.


• The front desk staff answers all calls, take appointments, screen calls and forward to the appropriate department or unit.


• Provides information to client on services provided by the organisation.

Key Responsibilities

Your duties shall include, but not limited to the following:

• Communicating promptly, courteously with customers by telephone, email, letter and face to face.


• Calling of patientsand rescheduling of appointments.


• Keeping ahead of developments in customer service.


• Record details of inquiries, comments, complaints and actions taken.


• Assisting in preparing correspondence to be sent out to clients.


• Provide daily/ weekly & monthly reports.


• Work with doctors and nurses to ensure customer satisfaction


• Maintain a record of debtors and make phone calls to ensure payments.


• Any other duties assigned by your Manager and the Medical Director.

Qualifications

• Candidates should possess a minimum of OND qualification.


• 1+ years relevant work experience.


• Experience with Microsoft Office applications such as Word and Excel is essential.


• Experience in healthcare sector or hospital is an added advantage.


• Living in proximity to Lekkiis mandatory.