• Application Deadline:
• Position: Card Operations Officer



• Job Type Full Time , Hybrid



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Lagos




• Job Field Banking 
  
  

Role Overview

• We are looking for an enthusiastic Card Operations Officer to support the card issuance & vendor management processes.

Responsibilities

• Card Issuance and Management:


• Coordinate the entire lifecycle of card issuance, from receiving and processing card requests to ensuring timely production and delivery of physical cards to customers.


• Collaborate with internal teams and external card vendors to manage card inventory levels, ensuring an adequate supply of cards to meet customer demands.


• Address any issues related to card personalization, printing, and quality control to ensure that customers receive cards that meet our quality standards.


• Stay updated on the latest card production technologies and industry trends to continuously improve the card issuance process.


• Compliance and Risk Management:


• Ensure strict adherence to relevant regulations, industry standards, and card network rules such as PCI DSS.


• Support internal and external audits by providing documentation, data, and insights related to card operations and compliance efforts.


• Contribute to the development and maintenance of internal controls that mitigate operational and compliance risks associated with card operations.


• Vendor Management:


• Maintain relationships with external partners and vendors involved in card production, delivery, fraud prevention tools, and other operational aspects.


• Conduct regular vendor performance assessments, ensuring compliance with service level agreements and identifying opportunities for improvement.


• Collaborate with vendors to address any operational issues and drive continuous improvement initiatives.

Requirements

• Good verbal communication skills – sincere and articulate.


• Ability to multi-task, set priorities and manage time effectively


• Ability to provide accurate information.


• Minimum of 1-2 years’ experience in similar role


• Conversant with Microsoft office tools or Google suites


• HND/B.Sc