• Application Deadline:
• Position: General Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field Administration / Secretarial  , Hospitality / Hotel / Restaurant 
  
  

Job Summary:

The General Manager (GM) provides operational oversight for the hotel, ensuring profitability, guest satisfaction, brand reputation and service excellence. The GM is responsible for managing budgets, leading teams, maintaining high-quality standards and driving growth across all hotel departments.

Key Responsibilities:

• Develop and implement strategic plans to achieve revenue, occupancy, and profitability targets.


• Oversee daily hotel operations and ensure alignment with overall business goals.


• Monitor market trends and competitors to identify new opportunities and maintain competitive advantage.


• Establish and enforce operational policies, SOPs, and brand standards.


• Control costs, optimize resources, and ensure efficient financial management.


• Work closely with the finance team to ensure timely reporting and accurate accounting.


• Maintain high standards of guest satisfaction and handle escalated complaints promptly.


• Oversee service delivery in all departments to ensure consistent and exceptional guest experience.


• Implement regular quality audits and service improvement initiatives.


• Lead, motivate, and mentor department heads and staff to achieve excellence.


• Oversee recruitment, performance management, and staff training.


• Promote a safe, inclusive, and professional work environment.


• Drive sales and marketing initiatives to attract guests, corporate clients, and event bookings.


• Collaborate with the marketing team to enhance the hotel’s visibility and brand image.


• Ensure compliance with health, safety, labor, and hospitality regulations.


• Oversee maintenance and security to ensure the safety of guests and staff.

Qualifications & Requirements:

• Minimum of an HND/BSc. in Hospitality Management, Business Administration, or related field.


• 3-5 years of experience in a similar role or at least 7 years’ experience in hospitality/hotel management


• Excellent leadership, communication, and interpersonal skills.


• Demonstrated ability to manage diverse teams and maintain operational excellence.


• Proficiency in hotel management software and Microsoft Office Suite.