• Application Deadline: Fri, 7 Nov 2025 00:00:00 GMT
• Position: IT Change Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 4 years



• Location Lagos




• City Ikeja




• Job Field ICT / Computer 
  
  

Main Responsibilities

• Coordinate the IT change management activities within the department. The primary objective of change management is to enable beneficial changes to be made, with minimum disruption to IT services


• Responsible for controlling the lifecycle of all changes and change portfolio


• Ensure updates of the change management guidelines and procedures


• Implement the change management guidelines and ensure compliance at all times


• Conduct impact analyses, assess change readiness and identify key stakeholders


• Review change requests and ensure completeness with required stakeholders


• Integrate change management activities into project planning


• Keep proper records of Deployment Readiness Form (DRF)


• Identify and manage anticipated resistance


• Follow and check the evolution of the change requests implementation


• Process owner of the change management process


• Deliver training sessions on change management process when required


• Key player in the solution delivery lifecycle process


• Define and measure success metrics and monitor change progress


• Track and report issues


• Ensure process improvement over time by leveraging lessons learned exercises.


• Regular Post implementation review (PIR)


• Develop knowledge of products and processes


• Be a key player in business process re-engineering within the department

Necessary Experience and Requirements

• Minimum B.Sc / HND in Computer Science, Economics or related discipline with cognate experience


• Minimum of four years working experience within an IT environment and in a similar role


• Good knowledge of business processes and/or Accounting


• Analytical, problem solving skills and process-oriented approach to work


• Self-starter, self-managed, and able to work under stress to meet deadlines


• Collaborative, consultative and customer-oriented approach


• Strong communicator & negotiator and Affinity with the IT world


• Reliable team player with excellent communication skills


• Require effective prioritization, time management, team spirit, and organizational abilities.


• Excellent communication skill


• Prior working experience with a Core Banking System (CBS) or a software package


• Background in microfinance, banking, accounting and/or IT