• Application Deadline: Sat, 15 Nov 2025 00:00:00 GMT
• Position: Business Support Officer - Merchant and Agency Services (7 years experience)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 7 years



• Location Lagos




• Job Field Finance / Accounting / Audit 
  
  

Job Summary

• Responsible for driving operational efficiency, business analysis, and performance optimization within UP’s merchant and agency ecosystem.


• The role ensures prompt resolution of merchant and agent issues, supports business growth initiatives, and provides data-driven insights to enhance service delivery, customer satisfaction, and transaction performance.


• The role ensures smooth onboarding, issue resolution, transaction monitoring, and overall satisfaction of our merchants and agents, while supporting growth and compliance in line with Unified Payments’ fintech strategy.

Responsibilities

• Provide first-line operational support to merchants and agency partners across all payment channels.


• Handle onboarding, activation, and maintenance of merchants and agents on Unified Payments’ platforms.


• Monitor transactions and settlement processes, escalating discrepancies or failures for prompt resolution.


• Liaise with internal teams (Technology, Operations, Risk, Finance) to resolve merchant/agent complaints within agreed SLAs.


• Support reconciliation activities for merchant and agency transactions.


• Track, document, and analyze merchant and agent feedback to enhance service delivery.


• Assist in preparing periodic performance reports, dashboards, and business reviews.


• Ensure merchants and agents operate in line with regulatory guidelines, contractual obligations, and company policies.


• Participate in product testing, user acceptance testing (UAT), and process improvements that affect merchant and agency services.


• Maintain accurate records of all support activities, ensuring transparency and accountability.

Requirements

• Education: Bachelor’s Degree in finance, Banking, Economics, Business Administration, or related field.


• Experience: Minimum of 7 years post-NYSC experience.

Key Competencies:

Knowledge:

• Strong knowledge of POS operations


• Agency banking


• Digital payments


• Settlement processes.

Skill / Competencies:

• Strong analytical, problem-solving, and customer service skills.


• Proficiency in Microsoft Excel and other reporting tools.


• Ability to work well in a fast-paced, high-demand environment.