• Application Deadline: Tue, 9 Aug 2022 00:00:00 GMT
• Position: Relationship Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Location: Obalende, Lagos

Role Summary

• To provide dedicated relationship management to a portfolio of cherished customers.


• To enhance business development by meeting sales and service targets.


• To provide expert support and advice to Internal and External customers

Key Responsibilities

• Responsible for selling the company’s loan and investment products


• Champion the migration of existing and new customers to digital channels


• Facilitate calls to prospective leads, schedule and follow through on calls with leads and current customers


• Responsible for providing your customers with essential information and advice, enabling them to achieve their business and personal objectives by offering time saving and added value solutions and service.


• Proactively identify and respond to servicing opportunities for your portfolio of customers.


• Successfully manage the resolution of all non-routine queries and complaints for your portfolio of customers.


• Liaise with the Credit Risk Department in relation to customer’s borrowing requests, account monitoring and maintenance.


• Seek to consistently deliver excellent Customer Service to your portfolio of customers.

Requirements

• Candidates should possess a Bachelor's Degree with 1 - 2 years work experience.

Personal Attributes and Skills:

• Digitally Savvy – Must be a digital product enthusiast.


• Curious – Always trying to understand, new products or processes and systems.


• Accountable – Taking responsibility and using available channels to explain and defend decisions and actions.


• Detail Driven – Must understand the importance of rigor and discipline.


• Adventurous – Must be willing to accept risk and venture into new territories.


• Self-Confident – Must be assertive and recognize personal abilities, qualities and judgements.


• Excellent communication and listening skills


• Numerical and analytical skills


• Writing skills


• Presentation skills