Waiter / Waitress at Carlson Hotel

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
7 days ago

Additional Details

Job ID
138212
Job Views
27

Job Description






Responsibilities




  • Greets all guests, provides eye contact, and warm greeting, engage in pleasant hospitality during every interaction, and provide a thank you for each transaction

  • Taking food and drink orders, and engaging with customers to enhance their experience.

  • Making recommendations by providing information about menu items, specials, and beverage options and using an upselling technique

  • Deliver orders to the kitchen and ensure accurate and timely preparation.

  • Serve food and drinks to customers in a professional and courteous manner.

  • Handling customer inquiries and complaints professionally and in a good manner.

  • Periodically check on guests to ensure satisfaction with the meal.

  • Present bills and process customer payments accurately.

  • Handle cash, credit cards, and other forms of payment.

  • Set tables with appropriate utensils, glassware, and napkins.

  • Clear tables efficiently after guests leave and reset for the next customers.

  • Managing tabs for customers who open accounts.

  • Organizing and maintaining a tidy work environment.

  • Collaborating with other staff members, such as servers, kitchen staff, and management, to ensure efficient operations.

  • Communicating any issues or special requests from customers to relevant team members.

  • Managing a fast-paced environment, multitasking, and adapting to changing customer needs.

  • Keep the dining area clean and well-maintained throughout the shift.

  • Assist in general cleaning tasks, such as sweeping and mopping.

  • Follow hygiene and safety standards in food handling and service.

  • Ensure compliance with health and safety regulations.



Requirements




  • Candidates should possess relevant qualifications with a minimum of 2 years of work experience.



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