• Application Deadline:
• Position: Helpdesk Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• Utilize advanced proficiency in Microsoft Office Suite to streamline administrative task and enhance operational efficiency


• Coordinate and prioritize activities within the helpdesk and operation department


• Act as a key support resource for the manager, facilitating communication through emails, letters, report and other correspondence


• Perform administrative duties within the operations department, including documentation, data entry and record management.


• Monitor and manage the follow-up and feedback system within the operations department to gather insight, track progress and implement improvement.


• Ensure timely dissemination of information to clients and contractors keeping them informed about updates, schedules and service-related matters


• Collaborate with internal team to optimise processes, implement best practices and achieve departmental objectives.


• Maintain accurate records, reports and documentation related to helpdesk activities, user interaction and service request.

Requirements

• Bachelors’ degree in Information Technology, Computer science, Business Administration or related field


• Minimum of 3 years experience in Helpdesk coordination, technical support or administrative roles


• Proficiency in Microsoft Office Suit (Excel, Word, PowerPoint, Outlook) and helpdesk ticketing system


• Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders


• Excellent organization abilities wit attention to details and a proactive approach to problem solving.