• Application Deadline:
• Position: Head of Business Excellence



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Role Description

• We are seeking an experienced and decisive operations leader to drive business excellence in our real estate company.


• This senior management role requires a strong leader with good interpersonal skills, who can embed customer-centric values into service delivery, enforce accountability, and consistently achieve results.


• The Head of Business Excellence ensures that the company is productive, operations are efficient and reliable while also elevating the company’s brand as a premium real estate services provider.


• The role focuses on the day-to-day management of the company's operations and internal processes. The role aligns with the company’s vision to lead the future of real estate through innovation, partnership, and a commitment to service excellence.

Key Responsibilities

Customer Excellence:

• Ensure stakeholder satisfaction at every stage of service delivery.


• Establish and monitor KPIs, enforcing operational standards that drive efficiency, accountability, and achieve positive measurable results.


• Implement initiatives to improve customer experience, strengthening the company’s reputation as a premium provider.

Operational Management and Innovation:

• Translate Fieldco's overall strategy into actionable operational goals and plan


• Oversee all operational activities, including facilities maintenance, safety, regulatory compliance, and sustainability.


• Manage enterprise risk and compliance by overseeing contracts, leases, and other agreements.


• Collaborate with IT to maintain and upgrade systems, leveraging technologies to enhance operations.


• Establish robust internal controls, policies, and procedures to ensure accountability.


• Ensure execution of the strategic plan with regular status reports to leadership.


• Execute strategic initiatives that lead to business expansion and organisational efficiency


• Optimize resources by managing budgets and vendor contracts.


• Foster a culture of innovation and continuous improvement.

Financials:

• Drive revenue by enhancing operational efficiency, improving customer satisfaction, and collaborating with sales and marketing teams to achieve organisational objectives.


• Managing operational budgets, ensuring they are realistic and aligned with company goals, and implementing cost-control measures to maintain financial discipline and yield favourable financial results.


• Ensure that Group Heads align operational strategies with the company's financial objectives and ensure that daily operations contribute to the bottom line.


• ·Analyse and monitor operational and financial performance, identifying areas for improvement, and implementing strategies to achieve better results

Team Development and Leadership:

• Lead and organize teams across departments, providing clear direction to achieve excellence.


• Promote a culture of high performance, continuous improvement, and accountability.


• Ensure training, coaching, and professional development opportunities for employees.


• Maintain open communication with leadership and represent the organization externally.


• Contribute to strategic planning and support decision-making at the executive level.

Key Performance Indicators

Financials:

• Adherence to and achievement of budgets, targets and financial goals.

Internal Process:

• Operational efficiency (improve response times, increase facility uptime and reduce downtime, ensure cost efficiency).


• Full compliance with regulations and safety standards.


• Implementation of innovation and measurable service improvements.

Customer:

• Increase customer satisfaction and positive feedback.


• Increase customer retention rate

Employee:

• Increase employee satisfaction,


• Reduce employee turnover


• Establish performance metrics.

Qualification and Experience

• A good Bachelors degree with an MBA


• Extensive senior leadership experience in facilities management, marketing, and real estate operations or related field.


• Strong knowledge of operations and marketing best practices and compliance standards.


• Proven record of driving customer-focused service delivery and transformation.


• Strong financial acumen and experience with large operational budgets.

Skills and Competencies:

• Exceptional leadership and team-building abilities.


• Passion for customer-centric service delivery.


• Integrity, resilience, and commitment to improvement.


• Exceptional problem-solving skills


• Excellent financial management skills


• Excellent interpersonal, communication and stakeholder management skills.


• Strategic, innovative mindset with hands-on execution.


• Ability to strengthen and protect the company’s brand.